HoraeShipping & Delivery Policy
Last updated: 5 October 2026
Horae is a software service delivered online. Horae Ops does not sell or ship any physical goods, so there are no shipping charges and nothing is sent by courier or post.
1. How the Service is delivered
- You use Horae in your web browser at horae.cloud (it can also be installed on your phone like an app) and through the Horae WhatsApp number.
- Your team’s logins are created in your workspace. Each staff member receives their login details on WhatsApp or email.
2. Delivery timelines
| What | When |
|---|---|
| Free 15-day trial workspace | Set up within 1 business day of your request |
| Paid plan activation or upgrade | Usually immediately, and always within 24 hours of successful payment |
| Payment confirmation and invoice | Sent by email (or WhatsApp) once payment succeeds |
| Enterprise onboarding | As agreed in your quote |
3. If access is not delivered
If your plan is not active within 24 hours of payment, contact us at hello@horae.cloud or +91 70191 74892 and we will fix it. If we cannot activate your paid plan within 7 days of payment, you will receive a full refund under our Refund & Cancellation Policy.
4. Where we serve
The Service is available online to customers in India and abroad. All prices are charged in Indian Rupees (₹).
5. Contact
Horae Ops
#882, Anjanapura 10th Block, 80 feet Road, Bangalore 560108, Karnataka, India
Phone: +91 70191 74892 · Email: hello@horae.cloud