HoraeRefund & Cancellation Policy
Last updated: 5 October 2026
This policy explains how cancellations, refunds and plan changes work for Horae subscriptions sold by Horae Ops. It forms part of our Terms & Conditions.
In short: try the app free for 15 days. After that you can cancel any time and won’t be charged again. If you cancel within 7 days of your first payment, you get a full refund. Approved refunds are started within 5–7 business days.
1. Free trial
Every new customer gets a free 15-day trial of all app features (WhatsApp features are activated once a paid plan starts). Nothing is charged during the trial, so no refund is needed. If you don’t choose a plan, the workspace is simply paused at the end of the trial.
2. Cancelling your subscription
- You can cancel at any time by emailing hello@horae.cloud or calling +91 70191 74892 from your registered business contact.
- Cancellation takes effect at the end of your current annual billing period. You keep full access until then and are not charged again.
- We confirm every cancellation by email or WhatsApp within 2 business days.
3. When you get a refund
| Situation | Refund |
|---|---|
| You cancel within 7 days of your first-ever paid payment | Full refund of that payment |
| You were charged twice, or charged the wrong amount | Full refund of the extra amount |
| You were charged after cancelling in time | Full refund of that charge |
| Horae is unavailable for more than 72 hours in a row because of a fault on our side | Pro-rata refund (or credit, if you prefer) for the affected days |
| We discontinue the Service | Pro-rata refund of the unused prepaid period |
| We cannot activate your paid plan within 7 days of payment | Full refund of that payment |
4. When a refund is not available
Apart from the cases above, fees for an annual billing period that has already started are non-refundable. This includes partly used periods, Users removed during the period, switching to a smaller plan during the period, and suspension or termination for breach of our Terms.
5. Changing plans or number of Users
- Upgrades take effect immediately; the price difference for the rest of the annual period is charged pro-rata.
- Downgrades and Users removed take effect from your next annual renewal.
6. How to request a refund
Email hello@horae.cloud (or call +91 70191 74892) within 30 days of the charge, with your business name, the payment or invoice ID, and the reason. We acknowledge requests within 2 business days.
7. How refunds are paid
- Approved refunds are initiated within 5–7 business days to the original payment method through our payment partner, Razorpay.
- Your bank or card issuer may take a further 5–10 business days to show the amount in your account.
- The full amount paid is refunded. We do not give cash refunds.
8. Enterprise plans
For Enterprise customers with a signed quote or agreement, the cancellation and refund terms in that document apply where they differ from this policy.
9. Your data after cancellation
After your subscription ends you can request an export of your data for 30 days. After that, your data may be permanently deleted as described in our Privacy Policy.
10. Contact
Horae Ops
#882, Anjanapura 10th Block, 80 feet Road, Bangalore 560108, Karnataka, India
Phone: +91 70191 74892 · Email: hello@horae.cloud