Terms & Conditions

Last updated: 5 October 2026

These Terms & Conditions (“Terms”) govern your use of Horae, the operations and compliance software available at horae.cloud and through the Horae WhatsApp number (the “Service”). The Service is provided by Horae Ops, an MSME registered under Udyam, with its place of business at #882, Anjanapura 10th Block, 80 feet Road, Bangalore 560108, Karnataka, India (“Horae”, “we”, “us”). By signing up for, paying for or using the Service, you agree to these Terms.

1. Who can use the Service

The Service is meant for businesses. You must be at least 18 years old and authorised to accept these Terms on behalf of the business you register (the “Customer”). The Customer is responsible for everyone it adds to its workspace (“Users”).

2. The Service

Horae provides task management, notes and reminders, meetings, message translation, checklists, notices, projects, training and SOP tools, available through a web app and WhatsApp. The features you can use depend on your plan, as described on our pricing page. We may improve, change or retire features over time; we will not materially reduce the core features of a paid plan during a billing period you have already paid for.

3. Accounts and security

• You must give accurate business and contact details and keep them up to date.
• Each User has their own login. Keep passwords confidential and tell us promptly at hello@horae.cloud if you suspect unauthorised access.
• You confirm that you have each User’s permission to add their name and mobile number to Horae and to send them work notifications on WhatsApp.

4. Plans, fees and payment

• Paid plans are priced per User, per month, at the prices on our pricing page, in Indian Rupees. Prices are all-inclusive — no taxes or fees are added on top.
• Fees are billed annually in advance (12 months at the monthly price). Per-outlet pricing may be offered by quote. Online payments are processed securely by our payment partner, Razorpay; we do not store your card or bank details.
• Users added during an annual billing period may be charged pro-rata for the rest of that period. Users removed during a period stay billed until the period ends.
• If a payment fails, we will remind you. If it is still unpaid 7 days after the due date, we may suspend the workspace until it is paid. Your data is not deleted because of a suspension.
• We may change our prices with at least 30 days’ notice by email or WhatsApp. New prices apply from your next billing period after the notice.
• Enterprise plans are priced by individual quote. Where a signed quote or agreement differs from these Terms, the quote or agreement applies.

5. Free trial

New customers may get a free 15-day trial of all app features. WhatsApp features are not included in the trial and are activated once a paid plan starts. No payment is collected during the trial. At the end of the trial, choose a paid plan to keep using the Service; otherwise the workspace is paused.

6. Cancellation and refunds

You can cancel at any time. Cancellation, refunds and plan changes are covered by our Refund & Cancellation Policy, which forms part of these Terms.

7. WhatsApp and third-party services

Horae sends and receives WhatsApp messages through Meta’s WhatsApp Business Platform, so your use of the WhatsApp features is also subject to WhatsApp’s terms and policies. Message delivery depends on Meta and on Users’ phones and networks, which we do not control. WhatsApp notifications are included in your plan subject to fair use; unusually high volumes may be discussed with you before any change.

8. Your data

• The Customer owns the business data entered into Horae (tasks, checklists, photos, notes and similar records). We process it only to provide, secure, support and improve the Service, as described in our Privacy Policy.
• You are responsible for the lawfulness of the data you put into Horae.
• You can request an export of your data while your account is active and for 30 days after it ends.

9. Acceptable use

You agree not to: use the Service for unlawful, fraudulent or abusive purposes; send spam or messages that Users have not agreed to receive; upload malware or harmful content; try to access other customers’ data or bypass security; or copy, resell or reverse-engineer the Service.

10. Intellectual property

The Horae software, name, logo and content (other than your data) belong to Horae Ops. We give you a limited, non-transferable right to use the Service for your business during your subscription.

11. Availability and support

We work to keep the Service available and secure, but we do not guarantee uninterrupted or error-free operation. Planned maintenance will be scheduled outside Indian business hours where possible. Support is available by email and phone during business hours (Monday–Saturday, 10:00–18:00 IST).

12. Compliance tools

Checklists, food-safety templates, training and SOP features help you organise your own compliance work. They are not legal or regulatory advice, and using them does not by itself guarantee compliance with any law, licence or inspection.

13. Limitation of liability

To the extent permitted by law, the Service is provided “as is”, and we are not liable for indirect, incidental or consequential losses, or for loss of profit, revenue or business opportunity. Our total liability for any claim relating to the Service is limited to the fees you paid us in the 3 months before the event giving rise to the claim.

14. Suspension and termination

We may suspend or end access for non-payment (see section 4), serious or repeated breach of these Terms, or where required by law. Where reasonable, we will give notice first so you can fix the problem. If we discontinue the Service as a whole, we will give at least 30 days’ notice and refund any prepaid fees for the unused period.

15. Governing law

These Terms are governed by the laws of India. Courts in Bengaluru, Karnataka have exclusive jurisdiction over any dispute, which we will first try to resolve with you in good faith.

16. Changes to these Terms

We may update these Terms. We will post the new version here and, for material changes, notify Customers at least 15 days before they take effect. Continued use after that date means you accept the updated Terms.

17. Contact